FAQ – old-khaki.com
Welcome to the old-khaki.com FAQ, your go-to guide for everything you need to know about shopping our Old Khaki collections. We’ve compiled answers to the questions we receive most often to ensure a smooth and enjoyable experience.
1. Are all products on old-khaki.com authentic?
Yes. All items available on old-khaki.com are 100% genuine Old Khaki products. We source directly from the brand to ensure quality, authenticity, and style that meets the standards of the original collections.
2. How do I choose the right size?
We provide a detailed size guide on each product page. Old Khaki clothing tends to have a relaxed, casual fit. If you are between sizes, we recommend selecting the size that aligns with your usual measurements.
3. What payment methods are accepted?
We offer secure payment options including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Other trusted online payment solutions available in your region
All payments are processed securely to protect your personal and financial information.
4. How long will delivery take?
Orders are usually processed within 1–2 business days. Once shipped, delivery typically takes 3–7 business days, depending on your location. A tracking number will be provided so you can follow your package in real time.
5. How much is shipping?
Shipping costs are calculated at checkout based on the delivery address and order size. We occasionally offer free shipping promotions on qualifying orders.
6. Can I return an item?
Yes. You may return any item within 14 days of receipt if it is in its original, unworn condition and packaging.
To initiate a return, use the return form on old-khaki.com. Once we receive and inspect your return, a refund will be issued to your original payment method.
7. Can I exchange an item?
We do not offer direct exchanges. To exchange an item for a different size or style, please return the original item and place a new order.
8. What if I receive a defective or incorrect item?
If an item is defective or incorrect, contact us immediately via old-khaki.com. We will arrange a replacement or refund as quickly as possible.
9. How should I care for Old Khaki clothing?
- Follow the care instructions on each garment label.
- Wash similar colors together and avoid harsh detergents.
- For delicate fabrics, consider hand washing or using a gentle cycle.
- Store clothing in a cool, dry place to preserve fabric quality.
10. How can I track my order?
After your order is shipped, you will receive an email with a tracking number. You can use this number to follow your package through the carrier’s website.
11. Can I cancel my order?
Orders can only be cancelled before they are dispatched. Please contact us immediately via old-khaki.com if you need to cancel an order.
12. Are there seasonal promotions or discounts?
Yes, we occasionally run special offers and promotions. Sign up for our newsletter to stay informed about exclusive discounts, new arrivals, and limited-time deals.
13. Why shop at old-khaki.com?
Because we provide authentic Old Khaki products, combined with excellent customer service, secure online shopping, and fast delivery. Our goal is to make your experience effortless, enjoyable, and stylish.
This FAQ ensures your customers have a clear, confident shopping experience while reflecting the Old Khaki relaxed and authentic brand voice.